Privacy Policy

1. Introduction

At LingoLeap ("we", "us", "our", "our company" or "our application"), we care about the security and privacy of your personal data. This Privacy Policy describes our practices regarding your personal data that is collected, processed and shared when you use the LingoLeap mobile application and website (the "Service").

By using LingoLeap, you accept the data collection and processing methods set out in this policy. If you do not accept these terms, please stop using our Service.

2. Information We Collect

We may collect the following information when you use LingoLeap:

2.1. Information You Provide

Account information: First name, last name, email address, username and password
Profile information: Profile photo, learning goals, language level
Communication preferences: Notification settings, email subscriptions
Content data: Notes, learning lists, favourites, learned words
Payment information: Your payment information if you purchase a Premium membership (your credit card details are not stored directly by us; they are processed by our secure payment processors)
Customer support: Information you provide when you contact us

2.2. Automatically Collected Information

Device information: Device model, operating system, device identifiers, IP address
Usage data: In-app activities, learning habits, completed lessons, quiz results
Location information: Your geographic location data (only if you grant permission)
Log data: Application errors, performance metrics, crashes
Cookies and similar technologies: We may use cookies and similar tracking technologies when you visit our website

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, improve and customise our Service
To create and manage your user account
To track your learning progress and offer personalised content
To communicate with you: To send updates, notifications and support messages
To carry out usage analyses in order to improve our Service
To resolve technical issues and enhance the quality of the service
To ensure the security of our Service and prevent fraudulent activities
To fulfil our legal obligations

4. Advertising and Use of AdMob

LingoLeap uses the Google AdMob advertising platform to fund our services. Here is what you need to know about how AdMob works:

AdMob may use cookies and similar technologies to show you personalised ads
AdMob may use advertising identifiers to deliver ads targeted to your interests
Advertising services may collect information such as device identifiers, location information and IP address
You can reset your advertising identifier or disable personalised ads in your device settings

For more information about Google's data use policies, you can review the Google Privacy Policy.

5. Sharing of Your Information

We may share your user data with third parties in limited circumstances:

Service Providers: Third-party service providers we use to provide our Service (servers, data analysis, payment processing, customer support)
Advertising Partners: Advertising networks we work with to support our free service model (such as Google AdMob)
Business Partners: Trusted partners we collaborate with in order to serve you better
Legal Requirements: We may share information in order to comply with legal obligations, protect our legal rights or prevent security threats
Business Transfers: Your data may be transferred in the event of a company merger, acquisition or sale of assets

We will not share your personal data with third parties for purposes other than those set out in this policy without your explicit consent.

6. Data Security

We apply industry-standard security measures to protect your personal data:

All data transfers are protected by SSL/TLS encryption technology
Our databases are protected by firewalls and access controls
Our employees receive regular training on data security
Regular monitoring and auditing are carried out against data breaches and security threats

However, no internet-based system or method of data transmission is 100% secure. Therefore, we cannot ensure absolute security.

7. Data Retention and Deletion

We retain your personal data for as long as is necessary to provide our Service. When you delete your account:

Your personal information is deleted from our systems or anonymised within 30 days
We may retain certain data for as long as is necessary for our legal obligations, the resolution of disputes and the enforcement of our policies
Aggregated and anonymised data may be retained for statistical purposes after it has been stripped of your personal information

8. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected personal data from a child under the age of 13, we will attempt to delete that data immediately. If you believe that we have collected information belonging to a child under the age of 13, please contact us.

9. User Rights

You have the following rights regarding your personal data:

Right of Access: The right to find out what data we collect about you
Right to Rectification: The right to correct your inaccurate or incomplete information
Right to Erasure: The right to request the deletion of your data under certain conditions
Right to Restriction of Processing: The right to restrict the processing of your data
Data Portability: The right to receive your data in a structured format
Right to Object: The right to object to the processing of your data

To exercise these rights, you can reach us using the contact details below.

10. Misuse and Account Termination

At LingoLeap, we work to ensure the security of our platform and a positive experience for all of our users. We reserve the right, without giving any notice and entirely at our own discretion, to temporarily suspend or permanently terminate user accounts in the following cases:

Violation of our Terms of Service or this Privacy Policy
Sharing illegal, threatening, harassing, degrading, defamatory or offensive content
Harming the rights or personal data of other users
Misuse of our Service through automated systems (use of bots, data scraping, etc.)
Copyright infringement or theft of intellectual property
Sending inappropriate advertising or unsolicited messages (spam)
Sharing account information or unauthorised access on behalf of other users
Attempting to manipulate the system or exploit security vulnerabilities
Manipulating the in-app economy or the scoring system
Providing false identity information or creating more than one account

When your account is terminated, your data is processed as described in the "Data Retention and Deletion" section of this policy. In the event of account termination, any refund of the fees you have paid is entirely at our discretion and is assessed on a case-by-case basis.

11. Third-Party Links

Our Service may contain links to websites, applications or services belonging to third parties. We are not responsible for the privacy practices of these third-party services. We recommend that you read the relevant privacy policies before using these sites or services.

12. International Data Transfers

Because our Service operates globally, your data may be transferred to, and processed in, different countries. In such cases, we take the necessary measures to protect your data and use appropriate legal mechanisms.

13. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will inform you by means of an in-app notification, an email or a notice published on our website. Changes take effect on the date on which we publish the updated version of the policy.

We recommend that you review our privacy policy regularly. Your continued use of our Service after the updated policy has been published means that you accept the changes.

14. Apple App Store and Legal Documents

On iOS devices, the LingoLeap application is distributed through the Apple App Store, and the following legal documents also apply:

Apple Standard EULA: Apple Terms of Use (EULA)
LingoLeap Terms of Use: Our Terms of Use
Apple Privacy Policy: Apple's Privacy Policy
Applications downloaded from the Apple App Store are also subject to Apple's privacy and usage terms
Subscription information and payment data are processed by Apple

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, you can reach us in the following ways:

Email: [email protected]
Contact Form: You can use the contact form on our website
Terms of Use: Our Terms of Use
Apple EULA: Apple Terms of Use

We will try to respond to all of your communications as soon as possible.